Accessible reviews: Clickability’s historical postal pilot
Postal Reviews: A new way to review
By Yonah Festinger · Originally published 12 April 2017
Original article and dated context
With the generous support of the Disability Services Commissioner, Clickability is about to launch a pilot program for our first ever reply-paid postal review form. Each of our Victorian subscribers will be sent copies of the new printed review forms to give to potential reviewers, who can then post the review to our office free of charge.
But Clickability is an internet-based review platform – why would we want people to write reviews on paper? At Clickability our first and foremost goal is to give people using disability services a voice and we are always looking for new ways to make this easier.
For many people, creating a profile on Clickability and writing a review online can be difficult, daunting or overwhelming, which is why we already take reviews over the phone and happily set up user profiles for people who leave a quick review.
Once people have sent us their review, we will create a user profile for them and contact them to let them know their review has been uploaded – and that their review will go a long way to help others find the right services to suit them.
[Clickability update, October 2026: This describes the old pilot workflow. Before publishing a review or creating an account for someone, confirm their permission, the wording and how their information will be displayed. Current postal availability has not been verified.]
By helping new reviewers post their first reviews, we will be introducing a whole new group of users to Clickability who will leave reviews for any of the other disability services that they already access.
As this is a trial, we will be asking for feedback throughout the process but we are always happy to hear your thoughts about the form, how we could make it more accessible and any other suggestions you may have for new and innovative ways to collect reviews.
“Disability Services Commissioner is happy to support this exciting new initiative by Clickability. We share the same goal of facilitating empowerment for people with disability, to increase confidence in speaking up and having their voices heard. We hope that this new mail-in review initiative will allow those who are don’t have access to the internet to have their opinions heard by a wider audience. We encourage service providers to embrace and facilitate access to this new feedback option for Victorians with disability.”
“We remind everyone that if people want to make a complaint about a Victorian disability service, they should come to our office. Our complaints handling process is independent, free and confidential. Find us at www.odsc.vic.gov.au or call us on 1800 677 342.”
– Samantha Dooley, Acting Capacity Development Manager
Disability Services Commissioner
Yonah Festinger
Yonah is our subscriber support team member and is passionate about the ways in which technology and innovative business ideas can combine to create new solutions for old problems.
Clickability editorial update: October 2026
Choose how your feedback is recorded and shared
If someone helps you write a review, ask to check the final wording and what information will be public. You can choose whether to publish it. Do not assume a review is anonymous simply because your full name is not shown.
Ask which communication method suits the person and whether they want assistance. Keep the review in their words and let them decide whether it is published. Avoid distributing old forms that imply an unconfirmed current service or collecting only positive comments.
Explain the difference between your feedback process, a public review and an external complaint. Use current Commission information where relevant. Accessibility should make honest feedback easier, not give the organisation control over what the person says.
Questions readers ask
Is the reply-paid pilot confirmed as currently available?
No. This is a historical announcement.
Does a public review replace a formal complaint?
No. Use the appropriate reporting body for the concern. Official guidance
Compare providers using the information that matters to you
Tell Clickability what support you need and explore reviewed and rated providers. Use reviews alongside your own questions about the service.
