Considering support work: skills, responsibilities and fit
Careers Day: Have you thought about being a support worker?
By Adam Williams · Originally published 24 May 2017
Original article
Adam Williams is a community development and disability champion with 20+ years in private, NFP and government sectors. He’s a father/stepfather to 6, 43 years young, and passionate about true inclusion for all.
I cannot recall my careers teacher ever asking me (or anyone) if being a disability support worker was something I might like to become. I did not know it was a job even, yet alone what it entailed or what studies I could undertake in that field. No, I left school and went to university and studied journalism and anthropology (google it). Working as a journalist for TIME magazine travelling all over the world, that was my dream job. But I still wonder to this day if anyone considers being a disability support worker their dream job. I really hope they do. Having worked in the “field” for over 20 years now, I have had a lifetime of experiences, relationships, memories, heartache and hard work that I may never had known as a globe-trotting journalist.
So with a little over two years until we have full NDIS rollout, and all the rhetoric about people having their needs met, working on their goals, and planning the life they want with the supports they want, we need to find about 400,000 new workers on top of those we already have. (Let’s not even consider the 600,000+ workers we will need in the aged care sector as our baby boomers start to enter that system.) I wonder how we sell this work to a new generation of young people in schools today, as a genuine area of employment.
I have had my fair share of people coming up to me over the years with comments such as “you must be a very special person to do this work”, “it must be great to give something back to the community” or my favourite “there is a special place in heaven for people who do what you do.” Yes really, that’s why I do this, I want a special seat in heaven…
So let me tell you about some of the work that I have been paid to do…
I took a young lady on a cruise ship around Vanuatu all expenses paid. I travelled with another girl and her family to Queensland for two weeks on a caravan trip. I have been paid for my time and my tickets to see three AFL grand finals, four Boxing Day tests, six concerts (didn’t hate seeing U2), and at least four music festivals (Including Tamworth and Falls Festival). I have lost count of how many holiday weekends, lazy days in the pool and adventures I have been paid to do.
Don’t get me wrong, it’s not all fun and holidays, but what job is? Furthermore I have always found that I have been well compensated for my time and been able to work the hours I wanted.
With the change in disability landscape to a consumer driven marketplace, wherein people with disability have the power and now the money to choose how they live and who will help them, it is time to shift the sales pitch of a disability support worker from one of compassion and care to that of life skills, opportunity and even adventure. The diversity in jobs is as diverse as the people I have worked for. This sector needs young workers, workers from different backgrounds, older workers, female workers, workers with their own lived experience of disability, workers full time, part time and casual, workers with families or without…
This is an exciting time to reform the way we perceive employment opportunities for “disability support workers”, and take the life skills and interests of people and transform them into matched employment opportunities with other like-minded people.
I am hoping to walk into my own children’s school careers day, and see the stand for “disability worker” swamped by children all lining up to learn more in the near future.
Clickability editorial update: October 2026
Ask what the role requires before picturing the outings
Find out what assistance the job involves, the training and supervision offered, and how shifts and travel are arranged. Ask about employment conditions and the requirements for the tasks you would perform. A shared interest with a participant can help conversation, but does not replace competence or professional boundaries.
Use the NDIS Code of Conduct and Fair Work sector information for context. Learn how to report concerns and ask for guidance when a task is outside your training. The person’s outing is their experience, not a perk that takes priority over their support.
Describe a realistic role and support workers to do it well
Explain duties, hours, travel expectations, training and supervision in the recruitment process. Include how workers will learn each participant’s preferences and communicate when needs change. Avoid selling the role only through attractive event or holiday examples.
Check applicable worker-screening requirements and employment guidance. Assess the skills needed for the actual work and provide relevant support. A broad workforce forecast is not evidence that any applicant can safely take on any role.
Questions readers ask
Are holidays and event tickets guaranteed benefits of support work?
No. They are examples from the contributor’s experience.
Should applicants check the tasks, training and employment conditions?
If you are arranging assistance, tell Clickability about the tasks and preferences that matter. Compare reviewed and rated providers and ask about staff skills.