Community participation: more than the same outing

Sam Connor: Do You Live Here?

By Sam Connor · Originally published 2 May 2017

People travelling on escalators in a shopping centre

Original article

‘Do you live here?’  
I was amused. The little boy asking the question was maybe five years old and he was looking at me seriously. We were in one of Perth’s major shopping centres and I’d stopped my wheelchair to retrieve my mobile from my bag.
‘No, I don’t,’ I said, grinning. ‘Why did you ask me that, kid?’
‘I always see the people in wheelchairs in the shopping centres,’ the little kid told me seriously, and the smile slid from my face.
Because it’s true. Go to any Westfield on a weekday and you’ll see us. We’re being pushed around by support workers or we’re sitting at the coffee shop in the same position that we sit every week.  
Sometimes you’ll see us in the lingerie section, even if we’re men, while our female workers browse through bras and panties. Or in groups of other disabled people who also have support workers. We’re usually milling around the shopping centres and we usually have a look of terminal boredom on our faces.
My mother was in that situation. She’d acquired a brain injury because of a medication error when she had cancer. The mini strokes were unnoticeable until the last big one and when she came out of the rehabilitation facility she was officially a disabled person. She couldn’t read well, she couldn’t cook or shower and she needed a support worker.  
Every Wednesday the support worker would take her to Westfield and she’d have a cup of coffee (by herself, with the support worker watching), do a little light grocery shopping (from the permitted items on her diabetes management plan) and perhaps buy a blouse that she would never get to wear again, unless it was to Westfield.
No wonder the little boy thought we lived here.
I understand why the shopping centres are populated by the disabled. They are air-conditioned. Accessible, with accessible toilets. If you have a support restriction placed upon your care – for example, my mother’s agency would only allow her to travel 9.5kms from her home – there are lots of them around. Unlike the day programs and recreation facilities, they are free. Most of all, they’re ‘in the community’ – even if you’re drinking coffee by yourself or being pushed around aimlessly with no human contact.
One of the biggest hopes for the NDIS is that this kind of practice will be eliminated and that disabled people will be able to ‘access the community’ in real ways.  We should be accessing employment and education and friends’ houses and shopping centres in the same way others do, for a purpose and as a citizen rather than a tourist in our own communities.  
I want us to be able to go bowling with friends on occasion, rather than every Thursday morning at 11am. To live with people we choose to live with and not be chosen to go on ‘outings’ in a white bus three times a week with the rest of the people at the group home. To have our interests accommodated instead of being forced together in congregate settings like day care programs because of limited imagination or a lack of regard for our humanity. 
I am looking forward to a day when individualised support assists us to be part of the world and when small children don’t think we live in shopping centres.  
Sam Connor
Sam is a disability activist, consultant and social media assassin.  She spends far too much time working on disability issues and far too little time patting her bulldogs.  To connect with Sam, find her on Facebook.

Clickability editorial update: October 2026

Choose what you want the outing to make possible

Tell your worker whether you want to see a friend, practise a skill, join a group or simply go somewhere you enjoy. You can choose shopping too. The question is whether the activity serves your interests rather than filling a roster slot. Ask what can change if the same outing no longer suits you.

Discuss transport, accessibility and the assistance needed before booking. Support workers can help you plan those practical details. Commission rights standards provide context for choice and engagement with your chosen community.

Plan around the person’s purpose for being there

Ask what the person wants from the time and how they prefer you to assist. Do not use an outing for your own shopping or treat a familiar accessible venue as the only option. Look at what helps the person meet others, participate or enjoy the activity they chose.

If a restriction prevents the chosen activity, explain it and seek clarification through the service arrangement rather than presenting it as an unchangeable NDIS rule. Record the person’s feedback and discuss alternatives. Inclusion needs attention to relationships and choice as well as an accessible entrance.

For a separate community-connection perspective, read belonging and practical support.

Questions readers ask

Is going shopping always a poor participation activity?

No. It can be a meaningful choice for the person.

Does being at a community venue prove inclusion?

No. Consider choice, involvement and the connections the person wants.

Find support for the activities you choose

Describe the places, interests and connections that matter to you through Clickability. Compare reviewed and rated providers and ask how they will support your choices.

Find a support worker · Browse support work providers

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