Disability peer support: share experience and keep your choices
Sam Connor: The Power of Peer Support
By Sam Connor · Originally published 18 April 2017
Original article
Nobody is talking about this.
Every day, I hear people complaining about the new National Disability Insurance Scheme. And rightly so – we hear stories of long wait times at call centres, of planners with bad attitudes, of aggressive provider behaviour and issues like price gouging.
But there’s this marvellous unintended consequence that has come out of this thing called the NDIS. It’s the power of peer support, and we need to talk about it more.
I work part time for Peer Connect, an organisation funded to create, support and maintain peer support organisations. I won’t say it’s easy – the groups I work to support are made up of 100% disabled people and we’re often sick or unsupported or living in poverty, which makes it hard to make groups sustainable.
[Clickability update, September 2026: This is the funding and role described in 2017. Current government material describes the Disability Peer Support and Connections Program, with new funded activities expected from July 2027 as existing ILC grants expire. Those organisational grants are not automatic personal NDIS funding. Read the current phased program information.]
It’s been like growing flowers in the desert, but the outcomes have been kind of wonderful.
For the first time, amputees have been able to compare their services and prosthetic limbs with those of other amputees – not just via their state networks, but nationally. Autistic people are talking about their mental health and how to update their diagnoses, sometimes with surprising results. And parents are realising that their children have other options. It’s easier to vision if you’re not living in crisis and what was once your only choice might now involve something more. Like the possibility of being supported in open employment rather than supported employment, or earning enough money to buy or rent an ordinary house on an ordinary street.
It’s something we never imagined. Groups of thousands of people all over Australia getting together to start thinking about what is possible, comparing their support, providers and ways to navigate a new system. The power balance is changing, and the way we communicate and share information is changing with it. Social media has changed the disability landscape and we’re suddenly able to connect with others to find out things we might never had considered before.
It’s going to take a little time for us to stop adhering to the status quo. We’ve been living in crisis for so long that it’s been like crawling through mud and gunfire, so intent on survival that we haven’t been able to glance sideways at our fellow soldiers, let alone think about what lies behind the next summit.
By ourselves, it was impossible. But together we can change our lives.
Sam Connor
Sam is a disability activist, consultant and social media assassin. She spends far too much time working on disability issues and far too little time patting her bulldogs. To connect with Sam, find her on Facebook.
Clickability editorial update: September 2026
How participants can use a peer conversation for a useful next question
Notice the ideas that fit your own goals and write down what you want to check next: an access feature, provider question or different way to organise support. Another person’s successful arrangement is a prompt for enquiry, not proof it will be funded or suitable for you.
Choose what you share in a group and check its moderation and privacy arrangements. Keep advice about health or funding separate from the value of hearing someone else’s experience.
What providers can do to support peer connection without taking it over
Ask whether the participant wants information about peer networks, then let them choose. Make access information clear and avoid treating a group as a referral channel for your own service.
Keep participant-led discussion distinct from professional advice and individual plan decisions. The current grant program supports organisations; it does not authorise every peer suggestion as an NDIS support. Check the program’s scope and staged activities.
Does a peer’s funding approval apply to my plan too?
No. Your own support and plan requirements still apply. Official guidance
Are the new program grants paid directly into every participant’s plan?
No. The program funds eligible organisations to deliver activities; it is not an automatic individual budget allocation. Official guidance
Find providers to discuss the support options you want to explore
Use Clickability to describe your service needs and location. Compare provider profiles, ratings and reviews and ask how the actual service will fit your goals.