Finding NDIS support for an adult child: one family’s experience
Stories from our Clickability friends: Finding NDIS supports for adult children
By Clickability · Originally published 11 February 2025
How families can help an adult compare suitable services
With permission, ask the adult what they want from the service and how they want to communicate. When contacting providers, confirm adult experience, access, communication support and capacity rather than assuming a childhood service continues automatically.
The NDIA’s provider-choice guidance can help structure the discussion. Giovanna’s positive account does not establish current openings or fit for another person.
Original article and dated context
At Clickability, we repeatedly hear from parents that they wish they could find quality, specialist disability support for their children more easily. It’s not much to ask for, right?
This is why we spend so much time fine-tuning how we connect NDIS participants and providers, because we know it matters: you don’t want to spend time explaining your child’s disability – you simply want an expert to help them achieve their NDIS goals.
The truth is, this is just as important if you’re looking for disability for your adult children, as it’s a completely different type of supports you need to find and navigate. Goodness, we understand why it can be so tiring!
We recently spoke to Giovanna* who submitted a service request to find support for her son. We’ll give you a quick spoiler: she did! Here’s how Clickability worked for her.
What was the process of using Clickability like?
Using Clickability is relatively simple to navigate, with the drop-down menus and other features. Adjusting your expectations when a search isn't successful the first time around is necessary. We live quite central, and a lot of the therapies and services are outside our normal travelling times.
How challenging is it to usually find services?
It has been challenging finding supports and therapies for an adult on the spectrum with high needs, especially communication. Many therapists we encounter work in rehabilitation for adults who have acquired an injury or disability. We have found locating essential therapies very difficult in the adult ASD/Intellectual Impairment/Sensory Processing sphere. It's been very frustrating, and I wish therapists in the "child" arena had a Transition program to recommend therapists in the "adult" arena. We were essentially left to fend for ourselves after he clicked over to adultness.
Would you recommend Clickability and why?
I would recommend Clickability for their user-friendly interface. I found most therapists registered on the platform are motivated to find new clients and are open to having frank and honest conversations about what they can and can't do for my son. The information is mostly current and comprehensive.
*Giovanna was the recent winner of our iPad giveaway, which she’ll use to support her son. Stay tuned for our next giveaway.
Clickability editorial update: October 2026
Keep your preferences visible when someone helps with the search
Explain who you want involved and what information can be shared. Ask providers to communicate with you in a useful format, including when a family member organises contact. You can compare options and ask for a different arrangement if a proposed service does not suit.
Questions readers ask
Does the testimonial guarantee that specialist adult services are available?
No. Confirm current capacity and suitability directly.
Is the giveaway invitation a current promotion?
No. It is historical source content.
Find adult disability services to discuss your requirements
Describe the assistance needed through Clickability. Compare reviewed and rated profiles and ask about adult experience, access and communication.
