NDIS webinar recap: historical changes and today’s context

Participant Webinar: What's changing in the NDIS?

By Clickability · Originally published 4 December 2024

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Deeper review: 6 October 2026. The deeper review adds article-specific decisions and audience guidance. Historical passages and their adjacent corrections remain preserved.

Original article and dated context

Our first NDIS participant webinar was a roaring success! We explored some of the upcoming changes to the NDIS and shared what to look out for. Thanks to everyone for joining.

If you didn't make it, or want a copy of the information to go over in your own time, we got you covered. In this blog, we're going to summarise our NDIS participant webinar. Winner.

Better yet, you can watch the recording or sign up to our next webinar here.

What brought about these changes to the NDIS?

NDIS Minister Bill Shorten announced an independent review into the scheme in October 22, with Professor Bruce Bonyhady AM and Ms Lisa Paul AO PSM co-chairing the review. The Review’s goals were to:

evaluate the design, operations, and sustainability of the NDIS.
built a more responsive, supportive, and sustainable market and workforce.

This led to the Working together to deliver the NDIS report, which made 26 recommendations with 139 actions. Please note: very few of these will come into effect.

What were some of the key recommendations?

introducing 'Foundational Supports'
introducing 'Navigators' (read our series on this here and here)
registering all providers

It also called for a change to Home and Living, with participants able to find living arrangements more easily, and Plan Management to be potentially replaced.

The Federal Government passed a Bill in August to make changes to the NDIS Act. As we shared previously, this is a BIG CHANGE, impacting NDIS eligibility assessment, what's funded, how NDIS Plans are managed, and mandatory NDIS registration for some services.

What's changed in the NDIS?

[Clickability update, October 2026: The recap compresses separate reforms into an immediate change. Current NDIA reform information gives the implementation stages. Access requirements still need to be checked individually; the statement that everyone outside the NDIS will receive foundational supports is not a guarantee.]

Assessing your eligibility

The NDIA is moving away from assessing eligibility based on diagnosis, and instead looking at need and function. This will be supported by the introduction of functional assessment tools, which will look at someone's overall care needs. Those who aren’t eligible for the NDIS will instead be supported by foundational supports.

Funded NDIS supports list

The NDIS has a full list of what you can and can't spend your funding on. This is to clarify the previously ambiguous 'Reasonable and Necessary' criteria. This list is now the benchmark; look at it to determine if you can use your NDIS funding on a particular item.

[Clickability update, October 2026: Banning orders are issued by the NDIS Commission, not an approved quality auditor. Check current Commission information and the applicable support rules.]

Changing NDIS Plans

The NDIA is now able to insert itself if it believes someone can’t adequately manage their funding or there's the potential of exploitation from others. For example, if a support worker has been banned by an approved quality auditor, you also can't use them, even if you're self-managed.

[Clickability update, October 2026: The current Commission position requires SIL and NDIS digital platform registration from July 2026 with relevant transition arrangements. Mandatory registration reform for support coordination is paused. Do not apply the original list as today’s rule.]

Mandatory registration for certain providers

The NDIS has mooted registration/enrolment for service providers and sole traders down the track, but this isn’t confirmed. However, platform providers (e.g., Hireup), support coordinators, and Supported Independent Living (SIL) providers must register, although there will be a transition.

Requirements include:

upholding and demonstrating compliance with the Code of Conduct and NDIS Practice Standards
having an in-house complaints management and resolution system
having an in-house incident management system
fulfilling worker screening requirements.

[Clickability update, October 2026: The original therapy-rate statement is historical. Use the NDIA art and music supports review response and the pricing arrangements applicable to delivery; a quoted rate does not establish individual eligibility.]

What's next?

The NDIS has just flagged that music and art therapy will only be available as a capacity building item if it has ‘demonstrated therapeutic value’ – if it doesn’t, providers can only charge the lower rate of $68 per hour.

More will be revealed in the coming months if more service providers will need to register under the NDIS. This will be particularly interesting when it comes to support work.

As always, Clickability is here to help. We can help you find your perfect provider, connect you with providers, or learn more about the upcoming NDIS changes.

Don't forget to register for our next webinar either!

Read an old webinar without treating it as a current instruction

Use the recap to identify a question, then check its date

This recap records what was discussed at an earlier webinar. A recommendation, a proposed change and a rule already operating are different stages. Choose the issue that affects you, such as a purchase, plan change or provider, and check the current official notice before acting.

Keep the date of the webinar and the date of the guidance you use together. An old invitation to register is not confirmation of a live event. If you want current information, check the actual event details rather than following the historical wording alone.

Keep an individual notice with the plan rather than making a booking decision from a webinar recap.

For service options, compare support coordination services against the tasks and communication you need.

Separate future reform from today’s support

The newer implementation timetable gives different dates for planning, access and commissioned services. Do not assume the recap’s navigator or plan-management discussion has already replaced the person’s current arrangement. Read the official guidance

Ask what the NDIA has communicated directly and what support is needed now. Keep useful existing information available, but avoid buying an assessment solely because a recording mentions a possible future process. The correct information depends on the decision being made.

Check authority for claims about bans and registration

An auditor and the NDIS Commission have different roles. Do not use the recap’s wording to suggest an auditor personally issues a banning order. Check the actual regulatory decision and the current requirements for your service.

Mandatory registration of support coordination is paused while further reform is considered. SIL and qualifying digital platforms have their own requirements and transition rules. These facts cannot be compressed into “all these providers must register now”. Explain the applicable class and date when answering a participant. Read the official guidance

Questions readers ask

Does the recap describe today’s registration requirements?

Not completely. Current Commission guidance and transition arrangements take precedence. Official guidance

Does an old webinar rate establish what can be claimed today?

No. Use the applicable current pricing and support rules. Official guidance

Should an old webinar registration link be treated as a current event invitation?

No. Check the actual current event page, date and registration details before relying on an invitation in a historical recap. Official guidance

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